Maîtrebook
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Terms of service

Last updated 12 November 2026.

1. Who these terms are between

These terms are between the restaurant that signs up ("you") and the company that operates Maitrebook ("we"), Dominic Rivard Inc., a Nova Scotia company at 9848 Main Street, Canning, Nova Scotia B0P 1H0, Canada. By starting a trial or a plan you agree to them on behalf of your restaurant, and you confirm you are allowed to.

2. What Maitrebook is

Maitrebook is software for taking and managing restaurant reservations: a booking widget and hosted booking page, a host stand, guest records, messages to guests by email and text, a waitlist, reports and, on the Plus plan, card holds and deposits through your own Stripe account. The features in each plan are listed on the pricing page; features marked "coming" are not part of the service until they ship.

3. The trial

Every restaurant starts with a 30-day trial with no card. At the end of the trial you can choose a plan. If you do not, your account becomes read-only: nothing is deleted, export keeps working, and you can choose a plan later to carry on.

4. Plans, prices and billing

  • Plans are billed monthly or yearly in advance, in US dollars, or in Canadian dollars for restaurants in Canada, through Stripe. Applicable taxes, including GST or HST, are added.
  • There are no per-cover, per-booking or setup fees.
  • Each plan includes a monthly allowance of text segments. Segments beyond it are billed at US$0.03 each (CA$0.04 in Canada) with your next invoice. You can switch reminders to email-only at any time to stay inside the allowance.
  • If a payment fails, we retry it and tell you. If it is still unpaid after the grace period, your account becomes read-only until it is paid.
  • We will give you at least 60 days' notice by email before any price change, and it applies from your next billing period after that.

5. Your data

Your bookings, guest records and messages belong to you. We store and process them only to run Maitrebook for you, as described in our privacy policy. You can export them at any time. You are responsible for having a lawful reason to collect your guests' details and for the policies you show them, such as your no-show and cancellation policy.

6. Messages to guests

Maitrebook sends confirmations, reminders and other messages about a guest's booking. You agree not to use Maitrebook to send marketing to guests who have not agreed to it, and to follow Canada's anti-spam law (CASL) and any similar law where your guests are. We may pause texting from an account that is used to send spam.

7. Card holds and deposits (Plus)

Card holds and deposits are processed by Stripe under your own agreement with Stripe. We never receive card numbers. A held card is charged only when your staff decide to charge it, in two separate steps. You are responsible for charging only in line with the policy your guests saw when they booked, and for handling refunds and disputes with your guests.

8. Using Maitrebook fairly

Don't try to reach another restaurant's data, interfere with the service, resell it, or use it for anything unlawful. We may suspend an account that does, and we will tell you why.

9. Availability and support

We work hard to keep Maitrebook running and tell you on the status page when it isn't. We do not promise it will never be interrupted. Support is by email at [email protected], answered within one business day.

10. Cancelling

You can cancel at any time from Settings. Cancellation takes effect at the end of the period you have paid for; we do not refund part-periods. After that your account is read-only, export keeps working, and we keep your data for at least 90 days so you can come back. Ask us and we will delete it sooner.

11. Liability

To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, exemplary, punitive or consequential loss or damage, or for any loss of profits, revenue, bookings, business, anticipated savings, goodwill or data, or for business interruption, arising out of or related to these terms or the use of, or inability to use, Maitrebook, even if that party knew or should have known that the loss was possible.

To the fullest extent permitted by law, each party's total aggregate liability to the other for all claims arising out of or related to these terms or Maitrebook will not exceed the total fees paid or payable by you to us for Maitrebook during the 12 months immediately before the event that first gave rise to the claim. This limit applies regardless of the legal basis of the claim, including contract, tort (including negligence) or statute.

Nothing in this section excludes or limits liability for fraud or wilful misconduct, or any liability that applicable law does not allow a party to exclude or limit. For clarity, this section does not affect your obligation to pay fees properly due under these terms.

12. Changes to these terms

If we change these terms in a way that matters, we will email you at least 30 days before the change takes effect.

13. Law

These terms are governed by the laws of Nova Scotia and the federal laws of Canada that apply there.

Questions about these terms: [email protected].