Privacy policy
Last updated 12 November 2026.
Maitrebook is operated by Dominic Rivard Inc., 9848 Main Street, Canning, Nova Scotia B0P 1H0, Canada. It holds two kinds of personal information: details about the restaurants that use it and their staff, which we are responsible for, and details about those restaurants' guests, which we hold on each restaurant's behalf. This policy covers both, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Guests of a restaurant
When you book a table at a restaurant that uses Maitrebook, the restaurant decides what it asks for and why. Typically that is:
- your name, mobile number and email address, so the restaurant can confirm and remind you and reach you about your booking;
- the party size, date and time, and anything you choose to add, such as an occasion, allergies or a note;
- whether you agreed to texts, with when and where you agreed;
- your past visits to that restaurant, and notes its staff add to help them look after you;
- if the restaurant holds tables with a card, a reference to the card held by Stripe. We never see or store the card number.
Each restaurant's guest records are its own. They are not shared with other restaurants, not sold, and not used by Maitrebook to market to you. To see, correct or delete what a restaurant holds about you, ask the restaurant, or email us and we will pass it on and help.
Restaurants and their staff
We keep the restaurant's name, address, settings and billing details, and for each staff member a name, email address, phone number if given, and role. We use them to run the service, to bill through Stripe, to send service emails, and to give support. We do not send marketing to staff members without their agreement.
Where it is stored
The database is hosted by Supabase in Canada (Montreal, ca-central-1). Some information passes through, or is processed by, these service providers, each under its own contract and security terms:
| Provider | What for | Where |
|---|---|---|
| Supabase | Database and staff sign-in | Canada |
| Cloudflare | Running the app and booking pages, bot checks on public forms, anonymous site visit counts | Worldwide network |
| Twilio | Sending and receiving texts | United States |
| Resend | Sending emails | United States |
| Stripe | Subscription billing; card holds and deposits on the restaurant's own account | United States and Canada |
| Sentry | Error reports, which can include the page and the restaurant involved | United States |
Cookies and tracking
This website sets no cookies and uses no advertising trackers. We count visits with Cloudflare Web Analytics, which does not use cookies or follow you across sites. The booking widget stores only what it needs to finish your booking in your browser.
How long we keep it
While a restaurant uses Maitrebook, its records are kept until it deletes them. When a restaurant cancels, we keep its data for at least 90 days in case it returns, and delete it on request. Error reports are kept for 30 days.
Your rights and our privacy officer
You can ask what we hold about you, ask us to correct it, or withdraw consent to texts by replying STOP. Our privacy officer is Dominic Rivard, at [email protected]. We answer within 30 days. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada.
Changes
We will post any change here with a new date, and email restaurants about changes that matter.